Commercial Website FAQ

If you’re one of our artist clients, check out our Artist Website FAQ. If you have a question not listed, please contact us, and we’ll gladly help and add it to FAQ below!

HOW DO I LOG INTO MY WORDPRESS DASHBOARD?

In the URL field, type your website, followed by /wp-amin (ex. www.yourwebsite.com/wp-admin) > enter your username & password, which can be found in your Website Info document.

HOW DO I CHANGE THE PLUGINS ON MY WEBSITE?

Login into your Dashboard > Dashboard > Updates > select all Plugins > update

HOW DO I UPDATE MY WEBSITE'S THEME?

Login into your Dashboard > Dashboard > Updates > select Divi > update

HOW DO I UPDATE WORDPRESS FOR MY WEBSITE?

This occurs automatically.

HOW DO I ADD NEW MODULES TO THE PAGES ON MY WEBSITE?
Dashboard > Pages > select the page you’d like to modify. Divi has an excellent breakdown of their various modules and how to add/customize each.
HOW DO I OPTIMIZE IMAGE LOAD TIMES ON MY WEBSITE?

Optimizilla > upload files that need to be compressed > adjust the quality with the slider on the right > Apply > Download

ImageResize > uploaded the file downloaded from Optimizilla > crop it down (16:9 for headers, 1:1 for most thumbnails, 4:3 for most landscape) > scale down (you can generally do at least 50% of original files sizes) > save as jpg, unless you need the image to have a transparent background > save

Doing this properly will help your SEO.

HOW SHOULD I TITLE FILES THAT I UPLOAD TO MY WEBSITE?

Make sure you title files using hyphens to space words, not underscores:

the-title-of-your-file.jpg

This will help your SEO.

 

HOW DO I ADD NEW USERS TO MY WEBSITE?
Login into your Dashboard > Users > Add New > fill out info > click “Add New”
DO I NEED TO MANUALLY APPROVE UPDATES FOR THE THEME AND PLUGINS ON MY WEBSITE?

Yes, unless you’re using a third party, you need to manually for all plugins and your theme. You should do this regularly to keep everything you have installed on your website up-to-date and secure.

Regular theme and plugin updates are included in BG Creative’s Website Management Plans.

MY INSTAGRAM FEED ISN'T SHOWING UP ON MY WEBSITE. HOW DO I RESET THE TOKEN, SO THE PHOTOS SHOW UP?

Login into your Dashboard > Instagram Feed WD > settings > “Reset Access Token and Username” (scroll down) > Sign in with Instagram > log in

This should resolve the issue if the issue is because the token needs to be reset, which happens sometimes after updates.

HOW CAN I CHANGE THE IMAGE SHOWN WHEN I SHARE MY WEBSITE ON SOCIAL MEDIA?

This can be done through SEO configurations, which BG Creative can accommodate with any SEO plan.

HOW DO I ADD PLUGINS TO MY WEBSITE?
Login into your Dashboard > “Plugins” on the left sidebar > “Add New” You can either upload the .zip file of a plugin that you already have or you can search for a plugin that does what you’re looking for. Whether you download or search for a plugin, you’ll need to activate it in order to take effect. Sometimes plugins don’t do quite what you want to do, or they don’t work at all. If this is the case, simply deactivate the plugin and delete it from your plugin list. Keep in mind most plugins also require configuration of their own to work with your website. Once active, they can be found on the left sidebar of your Dashboard. Sometimes they get their own section. Sometimes you need to look in “Settings” or “Tools” to be able to configure them to your needs.
HOW DO I MAKE A BLOG POST ON MY WEBSITE?
Dashboard > Posts > Add New > add title, copy & images > select a featured image (this will be what shows as the blog post’s thumbnail > select categories (this is how your blog posts are filtered for your website’s visitors) > Publish (blue button on right)
WHAT IS A PERMALINK ON MY WEBSITE?

The URL of a given page or post is a permalink. You can copy and paste a permalink to direct someone to a particular part of your website. For example, the permalink of BG Creative’s Website Management Plans page is, www.bgcre8.com/website-management-plans

HOW DO I UPLOAD VIDEO CONTENT TO MY WEBSITE?
Login into your Dashboard > select or create a page where you want to add video content > add a Section (if need be) > add a Column (if need be) > add a Video Module > copy the URL of the video that’s already been uploaded somewhere online, like YouTube You don’t generally want to upload video content directly to your site because it can severely affect load times.   Save & Exit > Publish or Update (blue button on the right)
HOW DO I CHANGE THE BACKGROUND IMAGES OF MY WEBSITE?

Select the settings of the “Section” you’d like the background changed on. This will be either blue or purple, and the outermost module that you can select, left hand side. Blue = regular section Purple = full width The section where you Instagram is a regular section (i.e. blue). In settings, select “UPLOAD AN IMAGE” > choose an image to upload It’s important that you have whatever image compressed to optimize the speed of your site. You can compress the file using Optimazilla. You want your images compressed to at least 300kb.

HOW DO I MAKE CHANGES TO THE MAIN MENU ON MY WEBSITE?
Dashboard > Appearance > Menus Once you’re in Menus, you can select the pages you’d like to add to your menu. Keep in mind, once you select the pages that you’d like to add to your menu, you need to then organize the pages by dragging them into the appropriate location. If you stagger a page under another page that means those pages will be nested in the drop-down of a submenu. Be sure to save any changes you want to make.
HOW SHOULD I TITLE THE FILES THAT I UPLOAD TO MY WEBSITE TO HELP MY SEO?

You should title your photos with something relevant. Do NOT leave the name that the camera or image source titles it as it is usually a combination of random letters and numbers. This is bad for SEO. Images are still indexed by Google and a properly named photo can lead visitors to your site.

If you would like to add more words than just one to your photo, please use dashes. Search engines like Bing and Google, cannot read spaces as people read them. So a dash is the proper way for spacing. For example, if your photo is named Awesome Business Photo, you would want to name it awesome-business-photo.jpg.

DO NOT MAKE RIDICULOUSLY FILE NAMES. THIS WILL NOT HELP YOU.

HOW CAN MAKE SURE THAT THE CONTENT ON MY WEBSITE STAYS UP-TO-DATE, BACKED-UP, AND SECURE?

Get a Website Management Plan through BG Creative.

Do you have a question not answered here? Send us an email.

 

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