Artist

Website FAQ

If you’re one of our commercial clients, check out our Commercial Website FAQIf you have a question not listed, please contact us, and we’ll add it to the FAQ below!

HOW DO I LOG INTO MY WORDPRESS DASHBOARD?
In the URL field, type your website, followed by /wp-amin (ex. www.yourwebsite.com/wp-admin) > enter your username & password, which can be found in your Website Info document.
HOW DO I CHANGE THE PLUGINS ON MY WEBSITE?
Login into your Dashboard > Dashboard > Updates > select all Plugins > update
HOW DO I UPDATE MY WEBSITE'S THEME?
Login into your Dashboard > Dashboard > Updates > select Divi > update
HOW DO I UPDATE WORDPRESS FOR MY WEBSITE?
This occurs automatically.
HOW DO I ADD NEW MODULES TO THE PAGES ON MY WEBSITE?
Dashboard > Pages > select the page you’d like to modify.

Divi has an excellent breakdown of their various modules and how to add/customize each.

HOW DO I ADD ORIGINAL ART TO MY WEBSITE (NOT PRINT OR MERCHANDISE, AS DONE THROUGH PRINTFUL)?
Dashboard > Products > Add Product
HOW DO I REMOVE PRODUCTS FROM THE STORE ON MY WEBSITE?
Dashboard > Products

 

You can either select “Trash” on the product’s listing that you’d like to remove. Or, you can check the box of multiple products, and then select “Move to Trash” under the bulk actions drop down. You need to click “Apply” once you select your bulk action.

HOW DO I CHANGE THE PRICES OF PRODUCTS ON MY WEBSITE?
Variable Products (single item)

Dashboard > Products > select product variation that you’d like to change > Variations > select the drop-down on the right for the particular product > change dollar amount

Variable Products (entire group)

Dashboard > Products > select product variation that you’d like to change > Variations > Add Variation > select increase or decrease of regular price > Go > enter and increase or decrease of price in whole dollar amount or percentage

HOW DO I CHANGE THE TYPE OF PRINTS ON MY WEBSITE, LIKE IF I WANT MATTE INSTEAD OF THE GLOSSY THAT I ORIGINALLY SELECTED?
You need to create a new item in your Printful store, selecting the type of print you want. If you don’t want what you originally selected, you need to delete it from your WooCommerce product listing (i.e. on your website).
HOW DO I OPTIMIZE IMAGE LOAD TIMES ON MY WEBSITE?

Optimizilla > upload files that need to be compressed > adjust the quality with the slider on the right > Apply > Download

ImageResize > uploaded the file downloaded from Optimizilla > crop it down (16:9 for headers, 1:1 for most thumbnails, 4:3 for most landscape) > scale down (you can generally do at least 50% of original files sizes) > save as jpg, unless you need the image to have a transparent background > save

Doing this properly will help your SEO.

DO I NEED TO MANUALLY APPROVE UPDATES FOR THE THEME AND PLUGINS ON MY WEBSITE?

Yes, unless you’re using a third party, you need to manually for all plugins and your theme. You should do this regularly to keep everything you have installed on your website up-to-date and secure.

Regular theme and plugin updates are included in BG Creative’s Website Management Plans.

HOW DO I ADD A PHOTO SLIDER TO MY WEBSITE?
Dashboard > Pages > select page you’d like to add a slider to, or create a new page > using Divi Builder, add standard section > choose whatever layout > add a slider module > add the different slides you want within the module.
HOW CAN I CHANGE THE IMAGE SHOWN WHEN I SHARE MY WEBSITE ON SOCIAL MEDIA?

This can be done through SEO configurations, which BG Creative can accommodate with any SEO plan.

HOW SHOULD I TITLE THE FILES THAT I UPLOAD TO MY WEBSITE TO HELP MY SEO?

You should title your photos with something relevant. Do NOT leave the name that the camera or image source titles it as it is usually a combination of random letters and numbers. This is bad for SEO. Images are still indexed by Google and a properly named photo can lead visitors to your site.

If you would like to add more words than just one to your photo, please use dashes. Search engines like Bing and Google, cannot read spaces as people read them. So a dash is the proper way for spacing. For example, if your photo is named Awesome Business Photo, you would want to name it awesome-business-photo.jpg.

DO NOT MAKE RIDICULOUSLY FILE NAMES. THIS WILL NOT HELP YOU.

WHAT DO THE YELLOW EXCLAMATION POINTS MEAN WHEN I'M UPLOADING PRODUCTS TO PRINTFUL?
That means it’s not going to be the highest quality because the resolution of the image is not high enough to print at that size.
WHAT DOES IT MEAN WHEN CUSTOMERS ARE CHECKING OUT WHILE SIGNED IN VS CHECKING OUT AS A GUEST?

That means they have signed up to have a Braintree account during a previous purchase, so it’s easier for them to make purchases in the future because they have account info saved.

HOW DO I ADD NEW USERS TO MY WEBSITE?
Login into your Dashboard > Users > Add New > fill out info > click “Add New”
HOW DO I UPLOAD NEW PHOTO GALLERIES TO MY WEBSITE?
Login into your Dashboard > Pages > Add New > Enter the title of your gallery > click “Use The Divi Builder” > click “Insert Column” > add a single column module > click “Insert Module” > add “Gallery” module

You don’t need to change any of the settings.

Click “Update Gallery” > select up to nine photos. You can have more than nine, I just have used more than that for any other gallery. You also don’t want to overwhelm people with content > after photos are selected, click the randomize option > Save & Exit > “Publish” (blue button on right)

You can preview your page before you publish by selecting “Preview,” located above “Publish.”

After you have published the page, copy the page’s URL located below where you titled the page > paste the URL in the button redirect of whatever slider you’d like the gallery associated with

WHAT'S A PERMALINK ON MY WEBSITE?

The URL of a given page or post is a permalink. You can copy and paste a permalink to direct someone to a particular part of your website. For example, the permalink of BG Creative’s Website Management Plans page is, www.bgcre8.com/website-management-plans

MY INSTAGRAM FEED ISN'T SHOWING UP ON MY WEBSITE. HOW DO I RESET THE TOKEN, SO THE PHOTOS SHOW UP?

Login into your Dashboard > Instagram Feed WD > settings > “Reset Access Token and Username” (scroll down) > Sign in with Instagram > log in

This should resolve the issue if the issue is because the token needs to be reset, which happens sometimes after updates.

HOW DO I UPLOAD NEW PRODUCTS TO THE STORE ON MY WEBSITE?
Login into Printful > select “Stores” > click “Add,” located below Product Sync > select your Category > select the specific item > upload/select print file > select sizes > Proceed to pricing > title your product > edit description if you’d like something more than Printful’s default > choose your profit margin > select categories >

***Selecting categories is important because this is how your filters on your store work. If you don’t have any filters selected, people may have a difficult time finding the product. Or if you don’t select the correct filter, a skirt could be in your “Phone Cases” category of your website. All of your categories have already been defined.***

Lastly, click “Submit to store.”

Once you click “Submit to store,” the product will automatically push to your website.

HOW DO I UPLOAD NEW VIDEO CONTENT TO MY WEBSITE?
Login into your Dashboard > select or create a page where you want to add video content > add a Section (if need be) > add a Column (if need be) > add a Video Module > copy the URL of the video that’s already been uploaded somewhere online, like YouTube

You don’t generally want to upload video content directly to your site because it can severely affect load times.

Save & Exit > Publish or Update (blue button on the right)

HOW DO I ADD NEW PLUGINS TO MY WEBSITE?
Login into your Dashboard > “Plugins” on the left sidebar > “Add New”

You can either upload the .zip file of a plugin that you already have or you can search for a plugin that does what you’re looking for. Whether you download or search for a plugin, you’ll need to activate it in order to take effect. Sometimes plugins don’t do quite what you want to do, or they don’t work at all. If this is the case, simply deactivate the plugin and delete it from your plugin list.

Keep in mind most plugins also require configuration of their own to work with your website. Once active, they can be found on the left sidebar of your Dashboard. Sometimes they get their own section. Sometimes you need to look in “Settings” or “Tools” to be able to configure them to your needs.

HOW DO I CHANGE THE BACKGROUND IMAGES OF MY WEBSITE?

Select the settings of the “Section” you’d like the background changed on. This will be either blue or purple, and the outermost module that you can select, left hand side.

Blue = regular section

Purple = full width

The section where you Instagram is a regular section (i.e. blue).

In settings, select “UPLOAD AN IMAGE” > choose an image to upload

It’s important that you have whatever image compressed to optimize the speed of your site. You can compress the file using Optimazilla. You want your images compressed to at least 300kb.

HOW DO I ADD AND REMOVE IMAGES FROM AN IMAGE COLLAGE WITH IMAGE COLLAGE PLUGIN?
Current Collage

Dashboard > Pages > Image Collages > select image collage you’d like to edit > hover over section you’d like to add an image to or change > select image icon, far left > upload or choose an image

New Collage

Dashboard > Pages > Image Collages > title section to keep things organized > Add Image Collage below title > select the kinds of layout you’d like > increase size to above 760×760 pixels > add images

NOTE: once you create a layout you cannot add to take away sections. If you want more or fewer sections after a layout is created, you need to create a new layout entirely.

HOW DO I UPDATE THE ARTIST CV ON MY WEBSITE?
Dashboard > Pages > Artist CV > click “Artist CV” module > Add Media > select or upload the .pdf of your Artist CV

NOTE: it must be in the format of a .pdf in order to upload properly as a downloadable file.

Do you have a question not answered here? Send us an email.

PAYMENTS

Payments are generally processed via ACH or PayPal. 5% discount on all services when paying with cryptocurrencies:

 Bitcoin (BTC)
179ShyV2G5G5kkE65JfPEMQETQcXkFXH1T

Ł Litecoin (LTC)
LQAGQQos4EQ7Dn4YFFZQ9HGJtvLnkRx2mF

Ethereum (ETH)
0x8A35f08E58596D917279750267EF2fb04B5e393F

NEWSLETTER

CONTACT

BG Creative, LLC ©2019
~ there is no box ~